After monitoring for a few days, we are confident we have resolved an issue with GoGuardian Teacher causing sessions to not run as expected. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.
Posted Dec 03, 2024 - 11:22 PST
Update
We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality should now be completely restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
Posted Nov 25, 2024 - 09:20 PST
Update
We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and most functionality is now restored, however scheduled sessions will not start automatically until the solution fully propagates. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
Posted Nov 25, 2024 - 08:31 PST
Monitoring
We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
Posted Nov 25, 2024 - 08:23 PST
Investigating
We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 7:00AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
Posted Nov 25, 2024 - 07:08 PST
This incident affected: Teacher: Dashboard and Teacher: Classroom Connections.