All Systems Operational

About This Site

Welcome to GoGuardian's status page, where you can check in our how our systems are doing. If there are any connectivity issues or outages, they'll be posted here straight-away.

"Degraded performance" (yellow) means most systems are operational, but there may be lags or connectivity issues. "Service disruption" (red) means a particular function is experiencing a temporary outage. Rest assured though, if you see these alerts, our dev team is working hard to fix the problem as fast as possible.

You can always reach us at support@goguardian.com with any questions you might have. Thanks!

Content Filtering ? Operational
Databases Operational
Admin: Dashboard ? Operational
Teacher: Dashboard ? Operational
Teacher: Classroom Connections ? Operational
Organization Management ? Operational
Director: Dashboard Operational
Fleet: Dashboard Operational
GoGuardian Beacon Operational
Alerts Operational
Notifications ? Operational
Settings ? Operational
Dashboard Operational
Quick View ? Operational
Alert Details ? Operational
Global Search Operational
GoGuardian Admin 2.0 Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
Penalty Box Operational
Simulator Operational
Policies ? Operational
Alerts ? Operational
Theft Recovery ? Operational
YouTube Filtering Operational
GoGuardian Admin Gateway ? Operational
90 days ago
100.0 % uptime
Today
GoGuardian DNS Operational
90 days ago
99.97 % uptime
Today
GGDNS Filtering ? Operational
90 days ago
100.0 % uptime
Today
GGDNS Configuration ? Operational
90 days ago
99.93 % uptime
Today
GGDNS Reporting ? Operational
90 days ago
100.0 % uptime
Today
SIS Integrations Operational
90 days ago
99.97 % uptime
Today
Classlink Integration Operational
90 days ago
99.97 % uptime
Today
Clever Integration Operational
90 days ago
99.97 % uptime
Today
GoGuardian Parent Operational
90 days ago
100.0 % uptime
Today
GoGuardian Parent Application Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021
Resolved - We have successfully resolved an issue causing student screens to appear as "loading" more frequently than expected between October 14th, 2021 5:00am PST and October 18th 2021. During this time, some student devices appeared as "loading" within GoGuardian Teacher although they are online and reporting data. Our third party service provider which delivers this data was able to correct the issue as of 10/18/21 at 11:50 AM

Resetting the student devices should resolve this issue for everyone.

If students are not appearing as loading, and are appearing as offline, please follow the steps at https://help.goguardian.com/hc/en-us/articles/115005669643-Student-s-Screen-Says-Student-Offline-.

Please have any affected students reboot their devices. If issues persists after a reboot, please submit a ticket to support@goguardian.com for further investigation.

Thank you for your patience and sorry for any inconvenience caused by this issue.
Oct 20, 09:09 PDT
Monitoring - Since approximately 5am pacific time on October 14th, 2021 we've heard reports that some student devices appear as "loading" within GoGuardian Teacher although they are online and reporting data. We have been working with a third party service provider which delivers this data to further troubleshoot the issue which seems to be affecting about 15% of accounts.

Resetting the student devices resolved the issue in some cases, but we pushed another fix at approximately 11:50am on Monday, October 18th, 2021, which should resolve this issue for everyone.

Please have any affected students reboot their devices. If issues persists after a reboot, please submit a ticket to support@goguardian.com for further investigation.

Thank you for your patience and sorry for any inconvenience caused by this issue.
Oct 18, 16:44 PDT
Investigating - Starting at approximately 5am pacific time on October 14th, 2021 we've heard some reports that some student devices appear as "loading" although they are online and reporting data. We are working with a third party service provider responsible for delivering screen data which pushed an update to our instance early this morning.

Resetting the student devices seems to resolve the issue based on results so far.

We may need to investigate further if the issue persists beyond a one-time reboot for a single student on one device. If this happens again for a student who is using a different device, the student may need to reboot on that secondary device once as well. If the issues persists after a reboot, please submit a ticket to support@goguardian.com for further investigation.

Thank you for your patience and sorry for any inconvenience caused by this issue.
Oct 14, 13:24 PDT
Oct 19, 2021

No incidents reported.

Oct 18, 2021
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.