GoGuardian Admin Policy Categories Degraded Performance
Incident Report for GoGuardian
Resolved
We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 12:30 PM and 1:00 PM Pacific time. We apologize for any trouble caused by this issue.
Posted Nov 04, 2024 - 14:15 PST
Monitoring
A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 12:30PM and 1:00PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.
Posted Nov 04, 2024 - 13:09 PST
Update
We are continuing to investigate this issue.
Posted Nov 04, 2024 - 12:54 PST
Investigating
Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience
Posted Nov 04, 2024 - 12:54 PST
This incident affected: GoGuardian Admin 2.0 (Policies).