Google Categorization Issue

Incident Report for GoGuardian

Resolved

Google was accidentally categorized earlier today as adware starting 3:44 EDT resolved at 4:20 EDT (12:44PDT 1:20 PDT). This would have caused google.com as well as many other subdomains of google.com to be blocked for students and staff filtered by GoGuardian. The change was reverted and the issue should now be resolved. We apologize for the confusion this undoubtedly has been causing.

If students are still affected, please have them enter chrome://restart in their Chrome browser force an update, and get things back up and running.

Posted May 18, 2023 - 13:54 PDT

This incident affected: Content Filtering, Admin: Dashboard and GoGuardian Admin 2.0 (Simulator, Policies).