We have resolved the issue causing trouble loading specific student browsing activity within GoGuardian Admin, Teacher, and Beacon, which users may have experienced between 12:50PM and 2:05 PM Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.
Posted Oct 09, 2024 - 15:03 PDT
Monitoring
We have implemented a fix to resolve issues related to loading activity data within GoGuardian and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
Posted Oct 09, 2024 - 14:08 PDT
Update
We are continuing to investigate this issue.
Posted Oct 09, 2024 - 13:05 PDT
Investigating
Some users may experience trouble loading specific browsing activity within GoGuardian Admin, Teacher, and Beacon starting at approximately 12:50PM Pacific Time. We are currently investigating the issue and working towards a fix. The data will be preserved and will reflect once resolved. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
Posted Oct 09, 2024 - 13:05 PDT
This incident affected: GoGuardian Admin 2.0 (Dashboard), Admin: Dashboard, Teacher: Dashboard, and GoGuardian Beacon (Alert Details).