Degraded Performance - GoGuardian Admin & GoGuardian Teacher

Incident Report for GoGuardian

Resolved

The affected authentication service has fully recovered. All GoGuardian Admin filtering policy updates and GoGuardian Teacher sessions should now be functioning as expected. We apologize for any inconvenience this may have caused.

Posted Feb 12, 2018 - 12:32 PST

Investigating

Our engineering team is currently investigating an issue with an authentication service which may be causing degraded performance in updating filtering policies on student devices (pre-existing filtering policies will still be enforced), and GoGuardian Teacher Classroom Session monitoring. We apologize for any inconvenience this may cause.

Posted Feb 12, 2018 - 11:56 PST