GoGuardian Service Outage

Incident Report for GoGuardian

Resolved

This incident has been resolved.

Posted Feb 07, 2019 - 14:13 PST

Update

We have successfully resolved an issue causing some student devices to not receive filtering policies and to not appear in GoGuardian Teacher sessions. This issue also affected the loading of policies in GoGuardian Admin and may have caused slower loading times. We apologize for any trouble this has caused.

Posted Feb 07, 2019 - 11:27 PST

Investigating

We are currently investigating an issue causing some student devices to not receive filtering policies and to not appear in GoGuardian Teacher sessions. This issue also affects the loading of policies in GoGuardian Admin and may cause slower loading times. We apologize for any trouble this may cause.

Posted Feb 07, 2019 - 11:00 PST

This incident affected: Content Filtering, Admin: Dashboard, Teacher: Dashboard, Teacher: Classroom Connections and GoGuardian Admin 2.0 (Policies).